Can I return/exchange my LAYURI if they aren‘t the right colour and I didn’t open the main part of the package?
Yes. Absolutely. Our return process is very easy. As long as the security seal has not been broken from the main package you can send them back for a refund or exchange within 30 days. Before shipping your LAYURI back please contact us to get our address information and full details on how to ship them.
Where are LAYURI products shipped from?
Currently everything ships from Los Angeles, California, USA
Can I still order if my colour is on back order?
Yes, if you order a colour that is on back order we will ship into you as soon as we get it in stock.
If an item is on back-order what does it mean?
If an item is on back order it means that at the moment we don’t have any of that item in stock, but we are expecting more shipments soon. If you order an item that is on back order you will be the first one to receive it once we have it in stock.
- If you order multiple items and only one is on back order the rest of your shipment will be shipped as normal.
- If you have multiple shipments because of back ordered items you will not be charged any additional shipping fees.
- We will try our best to keep our website and customers updated on estimated shipping dates for back ordered items.
- As soon as we receive items that are back ordered we will ship them to you.
- Once your back order has been shipped we will send you a confirmation email with a tracking number. You do not need to do any follow up on back ordered items, we will take care of everything.
How long does shipping take?
Shipping time depends on where we are shipping your items to:
USA: 3-5 business days
Canada: 7-12 business days
International: 10-15 business days*
UPS Second Day Air: 2 business days
*shipping might take longer if shipped to a slow-to-ship country.
Can I track my package, if so how?
Yes, once your order is placed you will receive a confirmation email that will include a tracking number. Depending on the case your tracking number might be step by step tracking or it might just be a delivery confirmation.
How do I choose the right colour for my hair?
If you don’t know which colour will match your hair you can always email a picture of your hair in natural light to email@example.com, and we can find the best match for you.
How do LAYURI clip in?
Our clip-in extensions use same method as some other major brands on the internet. They are fairly simple to clip-in. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org. A simple youtube or google search will also give you more detailed instructions
What is the double drawn range?
Unlike natural hair, which gets thinner at the bottom, the double drawn range gives you thick hair from top to bottom.
Can LAYURI be dyed?
Since LAYURI are 100% human hair they can be died, just don’t bleach them as this will damage them, but if you are trying to make them darker you can simply dye them. Keep in mind that LAYURI will last longer if they are not dyed. We would recommend that you dye your own hair to match the hair extension color, instead of dyeing the extensions. Although they were made to accept color, please note that dyeing process should be done by a professional colorist and at customer’s own risk.
Can LAYURI BE WASHED?
Yes they can be washed, though we recommend using hydrating conditioners and stay away from shampoos that contain sulphate. Also using heat protectants and leave-in conditions will help make your hair extensions last longer.
Can I use hot styling tools?
Yes, but we recommend you use a heat protectant spray before using any hot tools. Also, some people prefer to wash them first to get the vitamin enriched coating off.
How often should I wash my LAYURI?
LAYURI Hair extensions don’t need to be washed as often as your natural hair since they don’t receive the oils from you scalp. You should only wash your LAYURI when they look like they need it.
Does my hair have to be a certain length to use LAYURI?
Hair that is 6 inches long is recommended, but if your hair is shorter and you think you can use them go ahead and try them.
What do I do if my LAYURI ARE SHEDDING?
Just like your natural hair some shedding is normal, especially in the first few weeks. If you think your LAYURI are shedding too much please contact us.
How long can I expect my LAYURI Hair extensions to last?
LAYURI can last anywhere from 3-6 months depending on how they are cared for and how much you use them.
Is it normal for some hair dye to bleed when I wash or hot curl my Luyuri Hair Extensions?
All Luyuri clip-in hair extensions have been colored. It’s complete normal that hair color dyes might bleed the first few washes(hair dye residue from the dyeing process). Please do not worry. The hair will not fade nor change color.